City centre customer host
Deadline
29 November 2024
Hours
37.5 hours per week.
Monday to Friday 9:00 - 17:30 with 1 hour lunch.
Salary
£30,000
Location
Liverpool centre
Role purpose
To deliver a fantastic experience for all Customers at Tea Factory, Vanilla Factory and Old Haymarket, giving them a great journey from their first visit to our buildings, and throughout their time with Urban Splash.
To keep on top of all Building Management and Health and Safety duties on a daily basis, ranging from daily walk-rounds, making sure our buildings present at their best, greeting customers and visitors, weekly testing and inspections, arranging regular and reactive works, statutory services and tests and everything in between.
Key accountabilites
| — | Deliver an exceptional Customer journey/experience from their first viewing to their last day, building great working relationships to help retain Customers. |
| — | Ensure maximum client, customer, guest satisfaction whilst protecting the businesses interests |
| — | Track, oversee and optimise all customer interactions to build strong relationships, including data processing and management of database to ensure accurate and timely information and reports are kept |
| — | Proactive and creative in finding solutions that maximises profit whilst keeping in line with budget requirements. |
| — | Deal with complaints and offer prompt resolutions, escalate where necessary |
| — | Ensure all front of house areas are always immaculately presented |
| — | Inspect and ensure all properties are safe, present at their best and represent the brand. |
| — | Carry out viewings on vacant space and liaise with internal and external lettings teams to ensure all opportunities are being grasped to let space. |
| — | Plan and host events at our buildings to encourage a sense of community among our Customers and create a fun and exciting place to work. |
| — | Ensure that all building management tasks are done daily/weekly/monthly/quarterly/6 monthly and yearly to ensure that the buildings all present their very best and all Insurance, H&S and legislative needs are being met. |
| — | Ongoing learning and development to keep up to date with all regulatory requirements and changes. |
| — | Strategic input into new developments to ensure we deliver the maximum customer experience |
| — | Work collaboratively with the wider commercial team, external partners and contractors to deliver the best Customer experience and help with other adhoc duties as the team, customers and business requires.. |
Skills, knowledge and experience
| — | Proven experience in a customer service role |
| — | Enthusiastic, positive and motivated |
| — | Excellent customer focus and care to deliver an outstanding experience |
| — | Excellent communication skills, both written and verbal with knowledge of the Microsoft Office suite |
| — | Problem solver with positive mental attitude. |
| — | Well presented and a pride and ownership of role and tasks set |
| — | Property management or health and safety related qualifications desirable |
| — | Previous Property and/or Hospitality Experience including using Property Management software desirable |
| — | Good understanding of Health & Safety legislations and obligations |
| — | Good working knowledge of buildings |
| — | Working knowledge of service charges, budget setting and management |
Who we are
We’re an award-winning regeneration company based in Manchester but working across England. Since 1993, we’ve built more than 6,000 new homes and two million sq ft of workspace, and we’ve won more than 480 awards for our work too.
Why US?
We’ve got an exciting future ahead, creating even more places for people to live, work and play. We’re on with plans for 4,500 new homes and 500,000 sq ft of commercial space in the next five years in places like Milton Keynes, Sheffield, Plymouth, Birmingham and the Lake District, and we’ll continue to nurture our portfolio of workspaces up and down the country,
